Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Catherine Prentice; Po-Ju Chen; Brian King
| Year of publication: |
2013
|
|---|---|
| Authors: | Prentice, Catherine ; Chen, Po-ju ; King, Brian |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 35.2013, p. 225-236
|
| Subject: | Burnout | Occupational commitment | Emotional intelligence | Emotional labour | Organizational citizenship behaviour | Task performance | Moderation | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance | Emotion | Intelligenz | Intelligence | Stress | Work stress | Arbeitspsychologie | Organizational psychology | Verhalten in Organisationen | Organizational behaviour | Mitarbeiterbindung | Employee retention |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010225793