Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Jeremy S. Wolter, Dora Bock, Jeremy Mackey, Pei Xu, Jeffery S. Smith
| Year of publication: |
2019
|
|---|---|
| Authors: | Wolter, Jeremy S. ; Bock, Dora ; Mackey, Jeremy ; Xu, Pei ; Smith, Jeffery S. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 47.2019, 5, p. 815-836
|
| Subject: | Employee satisfaction trajectory | Customer satisfaction | Latent growth curve | Organizational frontline | Kundenzufriedenheit | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-019-00655-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012107325