Employees as customers: The role of social controls and employee socialization in developing patronage
| Year of publication: |
1996
|
|---|---|
| Authors: | Lusch, Robert F. ; Boyt, Thomas ; Schuler, Drue |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 35.1996, 3, p. 179-187
|
| Publisher: |
Elsevier |