Employees as Customers: The Role of Social Controls and Employee Socialization in Developing Patronage
| Year of publication: |
1996
|
|---|---|
| Authors: | Lusch, Robert F. ; Boyt, Thomas ; Schuler, Drue |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 35.1996, 3, p. 179-188
|