Employees’ decision making in the face of customers’ fuzzy return requests
Sijun Wang, Sharon E. Beatty, & Jeanny Liu
| Year of publication: |
2012
|
|---|---|
| Authors: | Wang, Sijun ; Beatty, Sharon E. ; Liu, Jeanny |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 6, p. 69-86
|
| Subject: | Einzelhandel | Retail trade | Beschwerdemanagement | Complaint management | Verkaufspersonal | Salespeople | Entscheidung | Decision | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009670264