Employees' overestimation of functional and relational service quality: A gap analysis
| Year of publication: |
2005
|
|---|---|
| Authors: | Peiró, José ; Martínez-tur, Vicente ; Ramos, José |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 25.2005, 6, p. 773-788
|