Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures
Tali Seger-Guttmann; Judith S. MacCormick
| Year of publication: |
2014
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|---|---|
| Authors: | Seger-Guttmann, Tali ; MacCormick, Judith S. |
| Published in: |
European journal of international management : EJIM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-6757, ZDB-ID 2416808-7. - Vol. 8.2014, 2, p. 160-178
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| Subject: | service recovery efforts | interactional justice | individualistic/collectivistic culture | management | service organisations | supervisors | subordinates | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Gerechtigkeit | Justice | Unternehmenskultur | Corporate culture | Arbeitsverhalten | Work behaviour | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010399825