Empowering consumers through self-service technology : a comparative analysis
Bona Kim and Yong Chen
| Year of publication: |
2025
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| Authors: | Kim, Bona ; Chen, Yong |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 49.2025, 2, p. 254-267
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| Subject: | self-service technology | consumer empowerment | service quality | customer satisfaction | customer loyalty | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480231182959 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015193195