Empowering service excellence : beyond the quick fix
Conrad Lashley
| Year of publication: |
1997
|
|---|---|
| Authors: | Lashley, Conrad |
| Publisher: |
London : Cassell |
| Subject: | Dienstleistungsbetrieb | Mitarbeiter | Empowerment |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | VIII, 208 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Bibliography: p199-206. - Includes index |
| ISBN: | 0-304-33166-x ; 0-304-33169-4 |
| Classification: | Dienstleistungen: Allgemeines ; Personalwesen |
| Source: |
Persistent link: https://www.econbiz.de/10004378122