Enabling a transformative service system by modeling quality dynamics
Shahriar Akter, Samuel Fosso Wamba, John D’Ambra
| Year of publication: |
January 2019
|
|---|---|
| Authors: | Akter, Shahriar ; Wamba, Samuel Fosso ; D'Ambra, John |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 207.2019, p. 210-226
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| Subject: | Quality | Value | Satisfaction | Continuance | Service Systems | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2016.08.025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011957888