Engaging in complaint behaviour: An Indonesian perspective
| Year of publication: |
2004
|
|---|---|
| Authors: | Phau, Ian ; Sari, Riana Puspita |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 22.2004, 4, p. 407-426
|