Enhancing business performance of hotels : the role of innovation and customer orientation
Year of publication: |
2013
|
---|---|
Authors: | Grissemann, Ursula ; Plank, Andreas ; Brunner-Sperdin, Alexandra |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 33.2013, p. 347-356
|
Subject: | Hotellerie | Hotel industry | Innovationsmanagement | Innovation management | Beziehungsmarketing | Relationship marketing | Firmenimage | Corporate reputation | Alpenraum | Alpine region |
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