Enhancing CSR and purchase intent in service recovery : investigating the interplay of prosocial compensation, hedonic and luxury purchases
Sarah (Sa’arah) Alhouti, Kristina (Kris) Lindsey Hall and Thomas L. Baker
| Year of publication: |
2024
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|---|---|
| Authors: | Alhouti, Sarah ; Lindsey Hall, Kristina ; Baker, Thomas L. |
| Subject: | Corporate social responsibility | CSR | Donation | Hedonic | Hospitality | Luxury | Prosocial compensation | Service failure | Service recovery | Utilitarian | Corporate Social Responsibility | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Luxusgüter | Luxury goods | Kundenservice | Customer service | Hedonischer Preisindex | Hedonic price index | Kundenzufriedenheit | Customer satisfaction | Kaufmotiv | Consumer motivation | Fundraising | Soziales Verhalten | Social behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-11-2023-0409 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110657