Enhancing emotional performance and customer service through human resources practices : a systems perspective
Allison S. Gabriel, Arik Cheshin, Christina M. Moran, Gerben A. van Kleef
| Year of publication: |
2016
|
|---|---|
| Authors: | Gabriel, Allison S. ; Cheshin, Arik ; Moran, Christina M. ; Kleef, Gerben A. van |
| Published in: |
Human resource management review. - Amsterdam [u.a.] : Elsevier, ISSN 1053-4822, ZDB-ID 1127174-7. - Vol. 26.2016, 1, p. 14-24
|
| Subject: | Emotional performance | Emotional labor | Emotional intelligence | Interpersonal emotion management | Human resources | Systems HR | Customer service | Emotion | Kundenservice | Personalmanagement | Human Resource Management | Intelligenz | Intelligence | Beziehungsmarketing | Relationship marketing | Humanressourcen | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.hrmr.2015.09.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011429266