Enhancing facilities management through generational awareness

Purpose – Facilities management centers on the triad of people, process, and place, but the element of people is incomplete without recognition and consideration of the different generations that make up today's workforce and the differences between these groups. The purpose of this article is to suggest that facilities managers should take advantage of available current information on generational differences, in order to maximize their ability to manage people and knowledge. Design/methodology/approach – This article presents pertinent findings from a recent pilot study that surveyed 55 facilities management professionals from the mid‐Western USA, presents a brief overview of current knowledge relating to generational differences, and highlights the relevance of such knowledge to effective facilities management. Findings – Almost one quarter of the respondents to the pilot study did not agree that knowledge of generational differences was important, while about half of the respondents only somewhat agreed that it was important. However, a survey of relevant literature suggests that successful management of generational differences in the workplace has the potential to improve the efficiency and viability of an enterprise, including facilitating knowledge management. Research limitations/implications – The current study is limited by its small sample size. Additional research is needed to further examine the value facilities managers place on generational knowledge and the relationship between facilities management and knowledge management. Originality/value – The current paucity of information regarding the relationship between generational differences, facilities management, and knowledge management makes studies like this one relevant and valuable to facilities managers operating in a workplace with unprecedented generational diversity and an increasingly knowledge‐driven economy.