Enhancing member-institution relationships through social media : The role of other-user engagement behavior and similarity perceptions
Year of publication: |
2020
|
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Authors: | Fujita, Momoko ; Harrigan, Paul ; Soutar, Geoffrey N. ; Roy, Sanjit ; Roy, Rajat |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 642-654
|
Subject: | Brand page | Customer engagement marketing | Identity co-creation | PLSpredict | Social identification | Social identity | Social media marketing | Social Web | Social web | Online-Marketing | Internet marketing | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Markenführung | Brand management | Persönlichkeitspsychologie | Personality psychology | Soziale Beziehungen | Social relations |
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