Enhancing performance in service organisations : a case study based on value stream analysis in the telecommunications industry
Dorota Stadnicka and R.M. Chandima Ratnayake
| Year of publication: |
1-15 December 2017
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| Authors: | Stadnicka, Dorota ; Ratnayake, R. M. Chandima |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 55.2017, 23 (1/15.12.), p. 6984-6999
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| Subject: | lean | service | value | value stream mapping | waste | performance | Betriebliche Wertschöpfung | Value creation | Wertanalyse | Value analysis | Dienstleistungssektor | Service industry | Lean Production | Lean production | Telekommunikationssektor | Telecommunications industry | Performance-Messung | Performance measurement | Unternehmenserfolg | Firm performance | Lean Management | Lean management | Prozessmanagement | Business process management |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2017.1346318 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011798512