Enhancing professional service quality: Feedback is the way to go
| Year of publication: |
1995
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|---|---|
| Authors: | Church, Allan H. ; Javitch, Miriam ; Burke, W.Warner |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 5.1995, 3, p. 29-33
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