Enhancing quality requirements management in retailing industry : the role of quality function deployment
Diego A. de J. Pacheco, Rodrigo Veleda Caetano, Samuel Vinícius Bonato, Bruno Miranda dos Santos, and Wagner Pietrobelli Bueno
| Year of publication: |
2024
|
|---|---|
| Authors: | Pacheco, Diego Augusto de Jesus ; Caetano, Rodrigo Veleda ; Bonato, Samuel Vinícius ; Santos, Bruno Miranda dos ; Bueno, Wagner Pietrobelli |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 31.2024, 8, p. 2652-2692
|
| Subject: | Luxury market | Quality demands | Quality function deployment | Quality management | Retail | Retailing | Service management | Services | Small business | Qualitätsmanagement | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Produktqualität | Product quality | KMU | SME | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-12-2022-0749 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015397526