Enhancing Retailers’ Operations Performance with Lean Six Sigma Approach

Retailers face many challenges due to uncertain business environment negatively influencing their performance. In this context, Lean Six Sigma (LSS) deployment in the retail industry provides various benefits in terms of higher efficiency and effectiveness. LSS is robust and flexible in nature and hence fits well into the fast-paced and competitive retail environment. LSS transforms the various retail operations and creates competitive advantages by building new operational capabilities for the retailers. To highlight this transformation, the research provides a clear roadmap for LSS deployment in the retail industry. Research develops retail LSS synergy framework as well as financial evaluation metric and underscores that LSS deployment positively affect retailers’ business performance. By using these frameworks, research also discusses various illustrations to highlight successful deployment of LSS by retailers