Enhancing the customer experience: Contributions from information technology
| Year of publication: |
1998
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|---|---|
| Authors: | Dawes, Jillian ; Rowley, Jennifer |
| Published in: |
Management decision : MD. - Bradford : Emerald, ISSN 0025-1747, ZDB-ID 4119460. - Vol. 36.1998, 5-6, p. 350-357
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