Enhancing the customer experience: contributions from information technology

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Management Decision, published by and copyright Emerald Group Publishing Ltd.

MoreLess

Year of publication:	1998
Authors:	Dawes, Jillian ; Rowley, Jennifer
Publisher:	Emerald Group Publishing Ltd.
Subject:	Customer service \| Information technology \| Participation \| Service quality

Online Resource

Check full text access |

More access options

Check Google Scholar

I need help

More details

Type of publication:	Article
Language:	English
Other identifiers:	10.1108/00251749810220568 [DOI]
Source:	BASE

Persistent link: https://www.econbiz.de/10009455183