Error aversion versus error management : does organizational error culture affect employees' customer orientation?
Year of publication: |
2024
|
---|---|
Authors: | Deng, Demi ; Kim, Hyun Jeong ; Min, Hyounae ; Murray, Jessica C. |
Subject: | customer orientation | error aversion | error cover-up | error strains | Beziehungsmarketing | Relationship marketing | Statistischer Fehler | Statistical error | Arbeitsverhalten | Work behaviour | Unternehmenskultur | Corporate culture |
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