ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Rizwan Raheem Ahmed, Giedrius Romeika, Raimonda Kauliene, Justas Streimikis, Rimantas Dapkus
| Year of publication: |
2020
|
|---|---|
| Authors: | Ahmed, Rizwan Raheem ; Romeika, Giedrius ; Kauliene, Raimonda ; Streimikis, Justas ; Dapkus, Rimantas |
| Published in: |
Oeconomia Copernicana. - Olsztyn, Poland : Institute of Economic Research, ISSN 2353-1827, ZDB-ID 2754520-9. - Vol. 11.2020, 1, p. 59-93
|
| Subject: | ES-QUAL model | customer satisfaction | financial performance | Internet banking | normal theory method | bootstrapping method | Structural Equation Modeling, SEM | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Strukturgleichungsmodell | Structural equation model | Bootstrap-Verfahren | Bootstrap approach | Multivariate Analyse | Multivariate analysis | Bank | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.24136/oc.2020.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012230544