Establishing an Ad Hoc Infrastructure for Innovative Technology Deployment: the Case of Knowledge-Based Systems

In this paper, referring to the Model for General Knowledge Management within the Enterprise (MGKME), we emphasize two of the operating elements of this model, which are essential to insure the organizational learning process that leads people to appropriate and use concepts, methods and tools of KM considered as an innovative technology: the “Ad hoc Infrastructures” element, and the “Organizational Learning Processes” element. The Nonaka’s SECI models, and the Japanese concept of Ba, underlie these two elements. The case of the “Semi-opened Infrastructure” model implemented to deploy Artificial Intelligence and Knowledge-based Systems within a large industrial company illustrates what could be the application of these concepts in the real field. Meanwhile, we partially validate MGKME. Furthermore, we consolidate the “Semi- opened Infrastructure” model, which becomes a pattern of reference allowing implementing an “Ad hoc Infrastructure” for innovative technologies deployment.