Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Patricia Yin Yin Lau, Jane L.Y. Terpstra Tong, Bella Ya-Hui Lien, Yen-Chen Hsu, Chooi Ling Chong
| Year of publication: |
March 2017
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| Authors: | Lau, Patricia Yin Yin ; Tong, Jane L. Y. Terpstra ; Lien, Bella Ya-Hui ; Hsu, Yen-Chen ; Chong, Chooi Ling |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 35.2017, p. 20-26
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| Subject: | Ethical work climate | Proactive customer service performance | Organizational politics | Betriebsklima | Work climate | Unternehmensethik | Business ethics | Unternehmenskultur | Corporate culture | Verhalten in Organisationen | Organizational behaviour | Kundenservice | Customer service | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.11.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011645067