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Co-constructing the service experience : exploring the role of customer emotion management
Tumbat, Gülnur, (2011)
Reflections on journeys within the supermarket
Spanjaard, Daniela, (2015)
When customer ethnography is good for you : a contingency perspective
Salzmann, Edmund Christian, (2020)
Killing the official future
Crews, Christian, (2015)
The focus question and business model innovation
Crews, Christian, (2016)
Automating the future of foresight
Crews, Christian, (2018)