Evaluating Alternative Dispute Resolution in Taxation Disputes -- Final Report

This is the Final Report in the ATO ‘Evaluating ADR' project. The Report focuses on a sample of taxation and superannuation disputes involving 118 finalised Alternative Dispute Resolution (ADR) processes that were conducted between July 2013 and June 2014.This Report considers the effectiveness, cost, perceptions and approaches used in the ADR process. The Report explores data about disputes (de-identified) as well as structured survey material (qualitative and quantitative) from all who were involved in ADR processes – taxpayers, representatives, experts, ATO staff and ADR practitioners