Evaluating IT outsourcing customer satisfaction and its impact on firm performance in Korea
Yong Ki Yoon; Kun Shin Im
| Year of publication: |
2008
|
|---|---|
| Authors: | Yoon, YongKi ; Im, Kun Shin |
| Published in: |
International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 55978-7. - Vol. 43.2008, 1/3, p. 160-175
|
| Subject: | IT-Dienstleister | IT service provider | Outsourcing | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003760374