Evaluating knowledge management maturity : a case study of a service operations company
Eliel O. Dos Santos and Guilherme F. Frederico
| Year of publication: |
2018
|
|---|---|
| Authors: | Santos, Eliel O. dos ; Frederico, Guilherme F. |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 16.2018, 1, p. 1-18
|
| Subject: | knowledge management | maturity | business process | service operations | case study | Wissensmanagement | Knowledge management | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011958711