Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Sema Behdioğlu, Eylem Acar and Hasan Arda Burhan
| Year of publication: |
2019
|
|---|---|
| Authors: | Behdioğlu, Sema ; Acar, Eylem ; Burhan, Hasan Arda |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 3, p. 301-319
|
| Subject: | fuzzy SERVQUAL | fuzzy sets | health care | service quality | SERVQUAL | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1302796 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199745