Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Paramaporn Thaichon (S.P. Jain School of Global Management, Sydney Olympic Park, Australia), and Charles Jebarajakirthy (Faculty of Business and Law, Swinburne University of Technology, Hawthorn, Australia)
| Year of publication: |
2016
|
|---|---|
| Authors: | Thaichon, Paramaporn ; Jebarajakirthy, Charles |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 28.2016, 1, p. 141-159
|
| Subject: | Customer retention | Information privacy | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Datenschutz | Data protection | Internet | Kundenzufriedenheit | Customer satisfaction | Kundenbindung |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-02-2015-0027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011529483