Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Eva-Maria Oppel, Vera Winter, Jonas Schreyögg
| Year of publication: |
January-March 2017
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| Authors: | Wild, Eva-Maria ; Winter, Vera ; Schreyögg, Jonas |
| Published in: |
Health care management review : the journal for health care management research. - Hagerstown, MD : Lippincott/Wolters Kluwer Health, Inc., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 42.2017, 1, p. 53-64
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| Subject: | HRM | patient satisfaction | staff shortage | temporary staffing | Personalmanagement | Human Resource Management | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Großbritannien | United Kingdom | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1097/HMR.0000000000000087 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011632124