Evaluating the outcomes of service ecosystems : the interplay between ecosystem well-being and customer well-being
Claudio Baccarani and Fabio Cassia
| Year of publication: |
2017
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|---|---|
| Authors: | Baccarani, Claudio ; Cassia, Fabio |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 6, p. 834-846
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| Subject: | Service logic | Well-being | Co-creation | Service ecosystem | Customer experiences | Beziehungsmarketing | Relationship marketing | Lebensqualität | Quality of life | Zufriedenheit | Satisfaction | Kundenintegration | Customer integration | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-04-2017-0039 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011804576