EVALUATING TQM: IS IT WORTH IT?

Reviews total quality management (TQM) and investigates whether it has run its course. Discusses criticisms aimed at TQM and answers questions posed. Goes on to show that total quality is measurable and will be reflected by results.

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Year of publication:	1993
Authors:	Crombie, Graeme
Published in:	Management Development Review. - MCB UP Ltd, ISSN 1758-8219, ZDB-ID 2062804-3. - Vol. 6.1993, 3
Publisher:	MCB UP Ltd
Subject:	Performance measurement \| Quality \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/EUM0000000000741 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014936755