Evaluation of electronic service quality using an integrated fuzzy clustering and principle component analysis approach : an empirical case study
Hasan Shabani and Parham Azimi
| Year of publication: |
2017
|
|---|---|
| Authors: | Shabani, Hasan ; Azimi, Parham |
| Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 9.2017, 3, p. 234-251
|
| Subject: | service quality | fuzzy clustering | principle component analysis | Social Security Organization | SSO | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Clusteranalyse | Cluster analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011858287