Evaluation of electronic service quality using an integrated fuzzy clustering and principle component analysis approach : an empirical case study
Year of publication: |
2017
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Authors: | Shabani, Hasan ; Azimi, Parham |
Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 9.2017, 3, p. 234-251
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Subject: | service quality | fuzzy clustering | principle component analysis | Social Security Organization | SSO | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Clusteranalyse | Cluster analysis |
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