Evaluation of a multi-robot cafe based on service quality dimensions
Takeshi Morita, Naho Kashiwagi, Ayanori Yorozu, Hideo Suzuki, Takahira Yamaguchi
| Year of publication: |
2020
|
|---|---|
| Authors: | Morita, Takeshi ; Kashiwagi, Naho ; Yorozu, Ayanori ; Suzuki, Hideo ; Yamaguchi, Takahira |
| Published in: |
The review of socionetwork strategies. - Tokyo : Springer Japan, ISSN 1867-3236, ZDB-ID 2471097-0. - Vol. 14.2020, 1, p. 55-76
|
| Subject: | PRINTEPS | multi-robot cafe | service quality | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12626-019-00049-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012237413