Evaluation of quality in health services : the customer satisfaction as an input for Fuzzy TOPSIS
Fagner José Coutinho de Melo, André Philippi Gonzaga de Albuquerque, Larissa de Arruda Xavier and Denise Dumke de Medeiros
| Year of publication: |
2024
|
|---|---|
| Authors: | Melo, Fagner José Coutinho de ; Albuquerque, André Philippi Gonzaga de ; Xavier, Larissa Arruda de ; Medeiros, Denise Dumke de |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 49.2024, 1, p. 21-41
|
| Subject: | quality assessment | service | fuzzy | TOPSIS | Kano model | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Gesundheitswesen | Health care system |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2024.141410 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072980