Evaluation of the service review model with performance scorecards
Thomas G. Szabo, W. Larry Williams, Sharlet D. Rafacz, William Newsome, and Christina A. Lydon
| Year of publication: |
2012
|
|---|---|
| Authors: | Szabo, Thomas G. ; Williams, W. Larry ; Rafacz, Sharlet D. ; Newsome, William ; Lydon, Christina A. |
| Published in: |
Journal of organizational behavior management. - Binghamton, NY [u.a.] : Haworth Press, ISSN 0160-8061, ZDB-ID 593704-8. - Vol. 32.2012, 4, p. 274-296
|
| Subject: | service review | performance scorecards | human service | Balanced Scorecard | Balanced scorecard | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009715447