Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
Jeffrey Shuman and Janice Twombly, with David Rottenberg
| Year of publication: |
c2002
|
|---|---|
| Authors: | Shuman, Jeffrey C. |
| Other Persons: | Twombly, Janice (contributor) ; Rottenberg, David (contributor) |
| Institutions: | NetLibrary, Inc (contributor) |
| Publisher: |
S.l. : Dearborn Trade Pub |
| Subject: | Beziehungsmanagement | Kundenmanagement | Online-Publikation |
| Description of contents: | Table of Contents [external.dandelon.com] |
| Extent: | xxiii, 210 p ill 24 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references (p. 199-201) and index Electronic reproduction, Boulder, Colo : NetLibrary, 2002 Preliminaries; CONTENTS; Acknowledgments; Preface; Introduction; 1 The Collaboration Imperative; 2 Collaborative Communities; 3 Everyone Is a Customer; 4 It's All about Relationships; 5 Not All Relationships Are the Same; 6 Deciding Who to Dance With; 7 Measuring the Value of Every Relationship; 8 Building Trusting, Purposeful, Win-Win Relationships; 9 Using Relationship Currencies to Achieve Your Goals; 10 How You Do Business in the Era of Collaborative Business; References; Index; About the Authors. |
| ISBN: | 0-585-43424-7 ; 978-1-59734-107-3 ; 1-59734-107-X ; 978-0-585-43424-7 ; 0-7931-5412-X |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011479533