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Novel 3D model for prioritising the attributes of port service quality : cases involving major container ports in Asia
Hu, Kai-Chieh, (2017)
Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan, (2021)
Statistical process control and quality of service at seaports
Ansorena, Íñigo L., (2018)
The impact of the level of customer satisfaction on the quality of e-commerce services
Gajewska, Teresa, (2019)