Examination of the Factorial Structure of Service Quality: A Multi-Firm Analysis
| Year of publication: |
2002
|
|---|---|
| Authors: | Harrison-Walker, L.Jean |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 22.2002, 2, p. 59-72
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