An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
| Year of publication: |
2009
|
|---|---|
| Authors: | Rod, Michel ; Ashill, Nicholas J. ; Shao, Jinyi ; Carruthers, Janet |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 27.2009, 1, p. 103-126
|