Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Guy Assaker, Peter O'Connor and Rania El-Haddad
| Year of publication: |
2020
|
|---|---|
| Authors: | Assaker, Guy ; O'Connor, Peter ; El Haddad, Rania |
| Subject: | Green image | loyalty | perceived quality | PLS-SEM | upscale hotels | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Markenimage | Brand image | Vertrauen | Confidence | Produktqualität | Product quality | Firmenimage | Corporate reputation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2020.1751371 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012384382