Examining the effect of customer-to-customer interactions on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry : the mediating role of personal interaction quality and service atmospherics
Meysam Fakharyan; Sadaf Omidvar; Mohammad Reza Khodadadian; Mohammad Reza Jalilvand; Leila Nasrolahi Vosta
| Year of publication: |
2014
|
|---|---|
| Authors: | Fakharyan, Meysam ; Omidvar, Sadaf ; Khodadadian, Mohammad Reza ; Reza Jalilvand, Mohammad Reza ; Vosta, Leila Nasrolahi |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 31.2014, 5/6, p. 610-626
|
| Subject: | Customer-to-customer interactions | satisfaction | loyalty | word of mouth | personal interaction quality | service atmospherics | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Soziale Beziehungen | Social relations | Dienstleistungsmarketing | Services marketing | Hotellerie | Hotel industry |
| Description of contents: | Description [tandfonline.com] |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Retraction enthalten in: Volume 35, Number 3, April 2018, Seite 394 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010405090