Examining the effects of patient characteristics and prior value needs on the patient-doctor encounter process in healthcare service delivery
Year of publication: |
2016
|
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Authors: | Osei-Frimpong, Kofi |
Published in: |
International journal of pharmaceutical and healthcare marketing : IJPHM. - Bingley : Emerald, ISSN 1750-6123, ZDB-ID 2364540-4. - Vol. 10.2016, 2, p. 192-213
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Subject: | Satisfaction | Experiential value | Service dominant logic | Healthcare service delivery | Service encounter | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Krankenhaus | Hospital | Gesundheitswesen | Health care system |
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