Examining the effects of patient characteristics and prior value needs on the patient-doctor encounter process in healthcare service delivery
Kofi Osei-Frimpong
| Year of publication: |
2016
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|---|---|
| Authors: | Osei-Frimpong, Kofi |
| Published in: |
International journal of pharmaceutical and healthcare marketing : IJPHM. - Bingley : Emerald, ISSN 1750-6123, ZDB-ID 2364540-4. - Vol. 10.2016, 2, p. 192-213
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| Subject: | Satisfaction | Experiential value | Service dominant logic | Healthcare service delivery | Service encounter | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Dienstleistungsmanagement | Service management | Patienten | Patients | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPHM-01-2016-0005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011591748