Examining how online store managers' responses to negative reviews affect potential shoppers
Eugene Kim, Choong C. Lee, Jaeyoung An
| Year of publication: |
2024
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|---|---|
| Authors: | Kim, Eugene ; Lee, Choong C. ; An, Jaeyoung |
| Published in: |
Electronic commerce research. - Dordrecht : Springer Science Business Media B.V., ISSN 1572-9362, ZDB-ID 2038488-9. - Vol. 24.2024, 2, p. 863-900
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| Subject: | Negative online customer reviews | Perceived justice | Trust | Intention to use | Online grocery shopping | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Vertrauen | Confidence | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Lebensmitteleinzelhandel | Food retailing | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10660-024-09842-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015062806