Examining the application of six sigma in the service exchange
| Year of publication: |
2010
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|---|---|
| Authors: | Noone, Breffni M. ; Namasivayam, Karthik ; Tomlinson, Heather Spitler |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 3 (1.1.), p. 273-294
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