Examining the effect of electronic banking service quality on customer satisfaction and loyalty : an implication for technological innovation
Year of publication: |
2023
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Authors: | Ayinaddis, Samuel Godadaw ; Taye, Birhan Ambachew ; Yirsaw, Bantie Getnet |
Published in: |
Journal of innovation and entrepreneurship : JIE. - Heidelberg : SpringerOpen, ISSN 2192-5372, ZDB-ID 2679760-4. - Vol. 12.2023, Art.-No. 22, p. 1-18
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Subject: | Technological innovation | Service quality | Customer loyalty | Customer satisfaction | e-Banking | Kundenzufriedenheit | Dienstleistungsqualität | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Innovation |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1186/s13731-023-00287-y [DOI] hdl:10419/290279 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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