Examining the effects of robots' physical appearance, warmth, and competence in frontline services : The Humanness‐Value‐Loyalty model
| Year of publication: |
2021
|
|---|---|
| Authors: | Belanche, Daniel ; Casaló, Luis V. ; Schepers, Jeroen ; Flavián Blanco, Carlos |
| Published in: |
Psychology & Marketing. - Wiley, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 38.2021, 12 (28.06.), p. 2357-2376
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/mar.21532 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012808553